Effective Date: September 2, 2024
At Optimus Auto AI, we strive to provide exceptional value through our platform and services. Please review our refund and return policy carefully to understand your rights and obligations regarding subscription payments and purchases.
1. Subscription Refunds:
All payments made for subscriptions to the Optimus Auto AI platform, including monthly subscription fees and per-app purchases, are non-refundable.
Once a payment has been processed, no refunds will be issued, regardless of usage or cancellation date.
This policy applies to payments made through all payment portals associated with Optimus Auto AI.
2. Exceptions to the No-Refund Policy:
Refunds may be considered on a case-by-case basis under the following circumstances:
Duplicate Transactions: If you are accidentally charged twice for the same subscription or purchase.
Technical Errors: If a technical issue on our end prevents you from accessing the platform or apps you have paid for, and the issue cannot be resolved.
Unauthorized Transactions: If a payment was made fraudulently or without your authorization.
To request a review for these exceptions, please contact us at support@optimusautoai.com within 14 days of the transaction date.
3. Cancellations:
Subscription Cancellations:
You may cancel your subscription at any time through your account settings. Cancellation will prevent future charges but does not entitle you to a refund for any payments already made.
Per-App Purchases: Purchases made for individual apps are non-refundable and remain accessible for the duration of your subscription.
4. Dispute Resolution:
If you have concerns about a payment or require clarification, please contact our support team at support@optimusautoai.com. We will work with you to address your concerns promptly.
5. Changes to this Policy:
We may update this refund/return policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised.
Contact Us If you have any questions or require further assistance regarding this policy, please contact us: Email: support@optimusautoai.com
